Proven experience across complex environments
Our people bring extensive experience delivering reform, technology transformation and operational change across government, public safety and highly regulated environments. Now meet the leadership team and see some examples of their great work.
Sonya Flak
Director
Sonya is the Director of Trifecta Solutions and a senior reform, change and transformation leader with extensive experience across government and complex operational environments.
She has led integrated change, communications, training and operational readiness across major policy, technology and organisational reform programs, with particular experience in policing, public safety, defence and regulatory environments.
Sonya works closely with executives, program teams and operational stakeholders to translate strategic intent into practical implementation. She is particularly effective at bringing together people, processes, systems and governance—helping organisations prepare for change, manage delivery risk and embed new ways of working.
Known for her practical, no-nonsense approach, Sonya brings clarity to complex programs, builds trust across diverse stakeholder groups and maintains a strong focus on outcomes that work in practice.
Qualifications and certifications
Bachelor of Business (Management Information Systems)
Bachelor of Management (International Management)
Prosci Certified Change Practitioner
Nathan Ross
Technology Transformation Lead
Nathan is a highly experienced program and project leader with a diverse background spanning policing, intelligence, investigations, public safety technology, and complex organisational transformation. He has successfully led the planning and delivery of critical technology initiatives, bringing together operational stakeholders, executive leadership, and technical teams to achieve strategic outcomes.
Drawing on deep expertise in law enforcement operations, intelligence-led policing, digital evidence ecosystems, body-worn camera and conducted energy weapon programs, data analytics, and technology governance, Nathan excels at bridging the gap between operational requirements and technical solutions. His ability to translate complex technical concepts into clear, practical business outcomes has established him as a trusted advisor and subject matter expert among executives, operational leaders, and technology partners alike.
Qualifications:
Diploma of Project Management
Change Management Practitioner
Advanced Diploma of Business
Advanced Diploma of Policing
Multidisciplinary team
Our team brings deep, practical experience across complex government and operational environments, including policing, emergency services, worker screening, defence, resources and other highly regulated sectors. With experience spanning frontline operations, program delivery, business engagement, technology, systems, intelligence, investigations and organisational change, we understand both the people and the environments in which transformation needs to succeed.
Practical and specialised
We bring this experience to every engagement with a strong focus on practical outcomes, trusted relationships and the realities of working in complex environments. Where client or program information is sensitive or protected, we respect those obligations and share details only where appropriate and authorised.
Technology and platform experience includes NicheRMS, UKG and the Axon ecosystem.
CASE STUDIES:
1. Independent change assurance for a statewide policing transformation
Client: Australian state policing agency
Program: Statewide operational policing transformation
Engagement model: Two defined change-assurance engagements
The challenge:
The client was undertaking a major technology-enabled transformation affecting a large, geographically dispersed workforce of sworn officers and state service employees.
At two stages of planning, the program required independent assurance that its organisational change approach reflected frontline realities and could translate high-level strategy into consistent implementation across different roles, districts, specialist units and shifts.
What we delivered:
Across two independent reviews conducted at different stages of planning, Trifecta Solutions:
reviewed strategies and detailed plans covering change management, stakeholder engagement, communications, training and business readiness
assessed change and business impacts, stakeholder analysis, training needs, leadership engagement and implementation planning
tested the approaches against the requirements of a major operational system implementation and the needs of sworn and state service workforce cohorts
identified risks and improvement opportunities relating to role-based impacts, training, readiness, scope, governance and integrated planning
delivered two findings reports with prioritised strategic and tactical recommendations.
Value delivered:
The first review identified four priorities: deeper stakeholder analysis, member-centred impact assessment, clearer success measures and a more holistic training approach.
The subsequent review found that the strategic framework had strengthened but required greater execution-ready detail. It gave program leaders a practical pathway for developing role-based tactical plans, aligning delivery streams and strengthening operational readiness.
The repeat engagement provided an independent view of readiness and adoption risk at two important points in the program’s development.
Capabilities:
Independent change assurance · Change strategy · Operational readiness · Stakeholder engagement · Training and adoption
2. Translating nationally coordinated reform into jurisdictional readiness
Client: Australian policing agency
Program: Nationally coordinated public-safety reform
Engagement model: Embedded senior change leadership
The challenge
The client is contributing to a nationally coordinated reform requiring Commonwealth, state and territory policy, systems, processes and operational practices to work together.
National requirements must be translated into practical jurisdictional implementation within a complex, geographically dispersed and continuously operating policing environment.
The program requires coordinated change leadership that can connect national objectives with local impacts, dependencies and readiness requirements.
What we are delivering
Trifecta Solutions provides embedded change leadership for the jurisdiction’s contribution to the program, including:
leading change planning and analysis across people, processes, technology and operational practice
engaging senior, project, policy, technology and operational stakeholders
identifying change impacts, implementation dependencies and readiness considerations
integrating communications, training and business-readiness activities into program planning and governance
advising on sequencing, risk and the practical implications of national reform for jurisdictional operations.
Current value
The engagement gives program leaders a clearer, integrated view of what the national reform means for the jurisdiction and the conditions required for implementation.
It connects change, communications, training and readiness activities to broader program planning while ensuring operational impacts and frontline requirements are represented in governance and decision-making.
Status: Ongoing
Capabilities
Reform implementation · Change strategy · Operational readiness · Stakeholder engagement · Communications and training